julian
17c08e6392
- Nx 22.7 monorepo (pnpm 11.1, TypeScript 5.9, Node 24) - apps/api: NestJS 11 (CJS conforme CODING-RULES.md PGD-DB-004) - apps/web: React 19 + Vite 8 (ESM) - libs/shared/api-interface: Zod contract base - Docker Compose dev: Postgres 18, Valkey 8, MinIO, Mailpit - WDS artifacts: - design-artifacts/A-Product-Brief/ (5 docs canônicos + 16 dialogs) - design-artifacts/B-Trigger-Map/ (hub + 4 personas + feature impact) - Stack canon: STACK.md v2.2 + CODING-RULES.md v2.0 + brand.md - AGENTS.md + README.md como entrada para devs/agentes Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
65 lines
1.1 KiB
Markdown
65 lines
1.1 KiB
Markdown
# Example: Service Booking (Appointment Goal)
|
|
|
|
**Trust-building booking flow**
|
|
|
|
---
|
|
|
|
## The 5 Questions
|
|
|
|
### 1. Core Feature
|
|
|
|
```
|
|
"Consultation booking with social proof - testimonials + credentials"
|
|
```
|
|
|
|
### 2. Entry Point
|
|
|
|
```
|
|
"Friend recommendation (shared link)"
|
|
```
|
|
|
|
### 3. Mental State
|
|
|
|
```
|
|
"Curious but cautious, need to trust before committing time/money"
|
|
```
|
|
|
|
### 4. Mutual Success
|
|
|
|
```
|
|
Business: Consultation booked (lead captured)
|
|
User: Confident in decision, looking forward to meeting
|
|
```
|
|
|
|
### 5. Shortest Path
|
|
|
|
```
|
|
Friend link → About page → Testimonials →
|
|
Book consultation → Confirmation
|
|
```
|
|
|
|
---
|
|
|
|
## Scenario Captured
|
|
|
|
```
|
|
SCENARIO: Trust-Building Booking
|
|
|
|
START: Friend recommendation (curious but cautious)
|
|
END: Consultation booked (confident, excited)
|
|
|
|
CRITICAL PATH:
|
|
1. About page → Understand who you are
|
|
2. Testimonials → See social proof
|
|
3. Credentials → Verify expertise
|
|
4. Book consultation → Commit with confidence
|
|
5. Confirmation → Excitement reinforced
|
|
|
|
BUSINESS GOAL: Consultation booked
|
|
USER GOAL: Confident decision, trust established
|
|
```
|
|
|
|
---
|
|
|
|
[← Back to Guide](../00-SCENARIO-INIT-GUIDE.md)
|